Refund policy

Clear rules on deposits and refunds, so you know where you stand before you pay.

Last updated November 13, 2026

When design work starts

Design work starts when I begin building your site, which I confirm to you by email or message. This is usually within 2 business days of receiving your deposit and content.

Before design work starts

If you cancel before design work starts, your deposit is refunded in full.

After design work starts

Once design work starts, the deposit is non-refundable, because it pays for the time already spent on your site.

If I can't deliver

If I can't deliver your website, you get a full refund of everything you've paid for work that wasn't delivered.

How refunds are paid

Refunds go back to your original payment method within 10 business days of being approved.

Card payments are refunded to the same card through Stripe.

Your bank or card issuer may take a few extra days to show the refund on your statement.

How to ask for a refund

Contact me with your name, your package and your payment receipt or reference:

The full project terms are in the Terms of service.